Attendance

Regular attendance is essential for student progress and to ensure the full benefits of music education. Students are expected to arrive on time for their scheduled lessons. Although we attempt to keep the student/teacher pairing consistent over time, realistically this is not always possible. When it can’t be avoided there may be teacher changes throughout the course of the year, especially during semester or student/teacher schedule changes.

Make-up Credits

If you are unable to attend a lesson you will be issued a credit. Simply go to your appointment in Opus1 and self-cancel. Your teacher will be immediately notified.

You are able to carry/bank up to 2 makeup/reschedule credits. These do not expire as long as your membership is current and on-going. Missed makeup or rescheduled lessons do not qualify for a further makeup. Makeup credits are not refundable.

Late Arrivals: Students arriving late will not have their lesson time extended and will end at the scheduled time.

Cancellation Policy

To cancel your ongoing lessons, please fill out the lesson cancellation request form by the 15th of the month PRIOR to cancellation.

This allows us enough time to adjust schedules and offer the lesson time to other students.

• If notice is received after the 15th, the following month’s tuition will still be processed, as your lesson time has already been reserved. Tuition is non-refundable once billed.

• Cancellation notice must be submitted via the lesson cancellation request form ONLY.

• Verbal notice, text messages, emails or notifying a teacher does not constitute valid cancellation